Frequently Asked Questions (FAQs)

1. What is the brand of these bbq pits and smokers?
   The pits with "TL" in front of the model number are made by "Texas Longhorn" in Texas.

2. What are my shipping options?
   Please call to discuss shipping options. We can recommend various options depending upon your location and product desired.

3. Why can't I order online?
   The reason we do not take online orders is because of all the specifics involved when ordering a bbq pit, from shipping questions to customizing the pit. We feel a more personal approach is the best way.

4. How long does it take to get my pit once it has been ordered?
   Delivery time depends upon how many orders are in front of yours and what model and specifics you have ordered. Usually, an average of 2-4 weeks for a standard order once we receive the deposit.

5. What other sizes and models are available?
   We may be able to custom build a smoker to your specifications. We also carry various other portable and backyard smokers that are not listed on our website. Please call for more information.

6. What does the lifetime warranty cover?
   The lifetime warranty covers burnout of the smoker's firebox if properly maintained. Proper maintenance includes keeping the pit cleaned out when not in use, keeping all lids and doors closed when not in use, and keeping the pit covered when not in use. If the pit does ever burn through, it will be replaced by Texas Longhorn at no charge. The warranty does not cover the trailer.

7. What are my payment options?
   We accept cashiers checks, personal checks, and money orders as well as Visa and MasterCard.

8. Is a deposit required?
   A 50% deposit is required when the pit is ordered. To keep our prices down to you, we don't build the pit until you order it. Therefore, a good-faith deposit is required at the time of the order.

9. Are these pits gas burning or wood/charcoal burning?
   The pits are designed for wood or charcoal.

10. What type of material are the pits made?
    These pits are made of round, 250 wall steel (1/4 inch steel). They are made from all new materials. The trailers are mounted on 3500 pound axels with 15" wheels, new tires, and a bull-nose hitch. It comes wired with lights.

11. Do you have all of your products in stock?
    Most of our products are made to order; therefore we rarely have any inventory on site. The best way to view the product or products is to view the images on the "products" page. If you still have further questions, you can call 512-413-4995.